I would like to take the opportunity to thank you for the care that was given to my mother. My mother came to your facility unable to walk on her own, six weeks ago, and now she can care for herself and my father again. It was due to the personalized care and rehabilitation that was given by your staff.
I visited her multiple times a day and found your staff to be professional, proficient and caring; from reception, to housekeeping, to food service, to nursing, to physical therapy and finally to administration.
My mother was especially happy with the services of Mr. Kelly who would ensure her requests were met in a timely matter. Her air conditioner had broken, he took care of it, her toilet seat needed to be repaired, and he ensured it was completed. She was also well taken care of by the capable hands of Bryan, Mr. V, Olga and Joy. Their gentle touch made my mother feel at home and she trusted their guidance to bring her to this point. They treat each patient as an individual and their enthusiasm showed though in their work. Her nurses were exceptional, especially Christine, the medication nurse.
We were very happy with all of the services provided. All of this could only happen if there is a capable leader in place to allow such an environment to flourish, so I thank you for your leadership. We will be sure to let other family and friends know of the gem we found in Coney Island, keep up the good work!
Thank you again for all you have done to help facilitate my mom’s road to recovery.